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I have been working with NetLogical for only 2 months now, but I am greatly impressed with their service. When I first started shopping for a web-hosting company, I was leery of using one that sold "pre-designed templates" <<NetLogical's comment: Not all our websites use pre-designed templates.  The websites can be directed to use your own custom design.>>, but I also didn’t have the budget to pay for a custom design. Now that I am accustomed to all the features of their software, it really is versatile and I’m able to do all the things I need to do to make my customer experience pleasant and easy to navigate.

My contact with the NetLogical team has been superior. I am new to the world of web design, and I have required a lot of hand-holding. Not only were they there for me, but they put in the extra effort that I would only expect from a high quality company. Their knowledge, experience, service and cost outshine any of the other companies I interviewed. I will continue to recommend them to anyone in need of a web design and hosting service. 

Sincerely,

Russ Gahart at Kids Personally, LLC
www.personalizedstories.com 

To The Gang at Netlogical
 
I want to drop you guys this short note to thank you for all the help you have given me in setting up my web site.  I was not sure about dealing with your company at first but it has been a real pleasure dealing with you.  The support has been great and can't wait to get started with the site and working with the books again.  Keep up the good work!

Thanks
Thomas C.

Since I re-did the products list on my website, and added a few features, along with your marketing assistance, I have received several calls and e-mails from interested people wanting to know more about your services. The most frequently asked question is "How do I like the support I'm getting from Netlogical?"

My Answer -- SUPERB! I have worked with many technical support groups, in many industries, in many legal and educational businesses, and NetLogical ranks right up there on top in Customer Satisfaction and Support. You respond quickly, your comments and instructions are very clear, and are ready to assist and make my job easier. I have never felt that I have been ignored, nor have asked a "stupid" question. In fact, I am considering expanding my services, and will ask Netlogical for their help in developing a new service, a new website, and a new audience. I know I will be served well.

Thank You All!

Deen K.

Thank you Netlogical for making the process of setting up my website a snap. I have had my Create-A-Book Value plan website for over a year and I love it. You literally did and had everything I needed. Everyone thinks I'm the whiz kid, when it is actually you!

Not only does my site do what I need it to do, the maintenance is simple, your service is affordable, thorough and fast.  Your company had my website up and running in a day or 2 at the most.  The most difficult thing I had to do was decide how to charge for shipping. I am not an experienced web designer, far from it.  But with your website designs, maintenance and service I have not needed to know much. Thank you for your efficiency. When I have had questions, you have always answered them promptly and thoroughly.  When I have not wanted to ask, I have found the help I need in your help menus. The wording is clear, concise and covers very close to all the questions a novice website owner would have.  I have referred your company in the past, and I will continue to refer your company in the future.

With all sincerity, I thank you

Lisa M.

You guys are doing a GREAT job optimizing. After the "recent arrivals" and "related products" were added I jumped from cyberspace to the top 20 of personalized children's books in Google. (not an easy feat!) I had done a lot on my own with links etc. but couldn't get that extra something. Those optimizations must have been that little extra!! I'll let you know how this adding the categories works as soon as Google and Yahoo crawl my site (usually daily).

Thanks!
Donna L.

I've attended a eCommerce workshop last night, and I am going again tonight.  It's been really helpful with ideas about websites and how to use them for your business.  They had two speakers from Washington, and they really liked the set-up on mine (website) and a lot of the features that were offered through Netlogical.  So thumbs up for you'all!  ... I was also able to tell them that when I do have a question or problem, the response and help from Netlogical is always prompt.  They were sharing stories about a lot of designers and to beware because sometimes if you run across a problem you can't get a response or a solution from them until a week or so.  So, I (and I know your other customers) appreciate that (your prompt responses) also.  

Lynn B.

I've installed the interactive book review feature on my website, and it works great!  I'm looking forward to NetLogical adding more interactive books in the future.

Please pass along the fact that I love all the new color schemes that are now being offered. I've already changed my website for Valentine's Day, and I plan to change with every holiday. There is also a nice variety for everyday use.

I've been recommending NetLogical to everyone I know. The maintenance pages for the website are really easy to use and flexible. The customer service is excellent - I always get quick responses to any questions or problems I have. I'm never made to feel like I've asked a dumb question.

Thanks,

Donna F.

Thank you so much for all you good help. I am gaining confidence each day with your patience and the ease of the Website.

Each time I go to do maintenance, I find something that makes my site better. I will recommend your company to anyone desiring a supportive Host!

Looking for a great 2006 in partnership with you.

Dennis P.

Thank you all so much for the amazing turnaround time on my website!

It is a great website and so easy to use and navigate through!  I appreciate all the work everyone put in "behind the scenes". My New Year is off to a great start!

Thanks again!

Barbara D.

Hi NetLogical,

Just wanted you to know how happy I am with my site! You did a great job! I have gotten tons of orders and, inquiries. I am going to upgrade for the new year. Please let me know when my one year anniversary is and how I go about upgrading. Thanks again for all your hard work.

Leeann C.

There are many things that I can say about your service.  All of them are good.  However, one sentence that puts everything else in perspective is this -  BRAVO NetLogical! 

Thank you for my website and for your top notch service!

Marc S.

Hello,

I have to tell you I'm very happy with my new website. I've been adding products to it and adding the extra pages. It's fun and exciting to watch a website grow. You have made the whole process of having a website so convenient and easy to maintain. Don't know why I waited so long to join the other Create-A-Book dealers who were in on your site from the very first when John Hefty told us about it.

Thank you, also, for all your help!!! I really do appreciate it very much.

Bonnie B.

I would highly recommend Netlogical to anyone trying to set up an Internet site for the first time. Even though I know a lot about design, I didn't know a hoot about setting up a website.  I was shooting so many emails with questions back and forth, and no sooner I sent an email I got a response back in no time with all my questions answered one by one.
 
Never did I got the impressions that my constant email questions were causing these guys to climb the walls screaming "Leave me alone". Never a hint of impatience, rudeness, or go "Do it yourself" attitude. Excellent customer support!  Hats off to Netlogical!  Hope I can do business with you for years to come, and would recommend that others do the same. Thanks again for your all help.

Glenda B.

Thank you so much for all your patience and support. As a person new to website construction, I appreciate the way you provide help. I would certainly recommend your services to anyone!

Staci M.

Thank you so much for your prompt response to my e-mail... 
Just looking at my website and admiring the wonderful job you did. Thank you very much. Now to have my son tweak it a little I hope.

Sherree M.

Hello,

I just wanted to let you and your team know how much I appreciate your hard work, your professionalism and your prompt response to all my inquiries!

Thanks so much for all your help and all your support!  You have been INVALUABLE to me and the set-up of my website, the building of my business, etc.
THANK YOU and keep up the good work!!  I look fwd. to many years of business with you guys! 

Paula A.

Good Afternoon Netlogical Team,

I want to drop a note to let you know that I appreciate your help and service. I am new the ecommerce business, and I will admit not very knowledgeable about some aspect of running an Internet business. However, the team at Netlogical has made this task a lot easier. When I have questions, they respond back with quick and logical answers. I would recommend them to anyone seeking an economical and professional way to start an online business.

Keep up the good work!

Diane
Luv-A-By Books

I have been having a lot of fun changing things to fit my site. Thanks for your help...

Alan K..

The customer service and attention to detail provided by NetLogical has been amazing. Although I have had a number of web sites, this is my first store front. You have answered all of my questions promptly and concisely. My youngest brother commented on how well the html was written. I am very pleased with my new web site. Thank you for making my new venture a positive experience.

Debbie G.

Just wanted to send you my thanks and appreciation for all your help and patience in getting my website. It has been a pleasure working with you and getting such good service and quick responses.
...
Thanks again, the pleasure has been all mine!

Betty  B.

... I am so thankful for you...you have been such an unbelievable help! and, I feel that I have a very decent website, thanks to you!
...Thank God for you because you have made the whole website thing so much easier for someone like me that knows nothing!!

Bonnie C.

I checked out the website and it looks great I did a sample order and worked great.  I'm ready to take orders.

Thanks so much that was sooo simple.

Ruth S.

... I attached the bottom of an order just placed on my site. I thought you might like her comments. I agree with her, the site looks and has been working great...

Comments: I love the web site. It was easy for me to find the books that I wanted.

Thanks again, Jim R.

Thank you very much for giving me the tools I need to make my online business take off.  I have been with some other companies before, but the level of support and dedication that your company offers it is very difficult to match.  I congratulate all of you at NetLogical.

Thanks,

Helen F.

There are not enough words that I can use to express all I want to say about NetLogical and the help that you have given us.  Thank you for everything from the advice to the creation of our web site.  We have a big THANK YOU for you.

Misty

Jose, it's everything you advertised! It looks great already. I can't wait to get the password information so I can make some changes, but looking at what you have already done it will not take much... Thank you for everything you have done and for your patience with answering all of my questions. I can't thank you enough.

Regards, Jim R.

I just wanted to say, thanks a lot for your help and giving me what I want in a website. It's been hard for me to trust people when it comes to people keeping their word. You and your staff have passed my test when it comes to that...
Thanks again,

Marcia

To those of you who are in doubt let me assure you this is by far the best company to be with.  There are no words to adequately describe this company or the staff.  I would simply get lost for words and thoughts trying.  It is unbelievable the impeccable service that you get from this team.  I would recommend them to everyone, they deserve all recommendation.  And I highly recommend them.  You're simple terrific in all that you do and provide to your ecommerce customers.  Great Job! Keep doing what you are doing, and don't change a thing.

Verdia F.

Dear Netlogical:

I am a new CAB dealer who knew nothing about setting up a website. As I told Jose, I was a needy novice. He was wonderful...so helpful and always so prompt in answering my pleas for help. Thank you so much on behalf of all of us "beginners."

Irene K.

I think it's great that you keep adding new background color schemes.  This allows for much more flexibility in "decorating" the web site for various times of the year.   Thanks!

Andrea H.

I am writing to spotlight and commend your employees for the "unmatched" customer service that I received. First is Jose. His never-ending patience and clear explanations of my tons of questions made it very easy for me to sign up with Netlogical. All of his responses were prompt and detailed, yet not "techie". Jose helped me even into the wee hours of the night and early morning. It was as if Jose was right in the next room. I must say, I wasn't too desirable of emailed help support. But, Jose's emails were so precise, clear, and down-to-earth it seemed as if I was having a live conversation on the phone with him (and not using email to communicate). Jose walked me setup my website and was still right by my side to make sure that I could log on and navigate around properly. Thanks for all of your help Jose!

Thank you Netlogical for offering Create-A-Book dealers a wonderful and affordable package to promote our businesses like never before!

My sincerest wishes to you all,

Anna  S.

I just wanted to say that the website you have designed for CAB is great. I like that I can do what I want to my website, and your service for helping me out is great. I have to give a big thank you to Jose, who has help me out a lot.

Roy C.

I thought that my former website was good - but my new NetLogical Website is AWESOME! I can't believe what a timesaver it is compared with the way I used to add products and images! My customers love how easy it is to use! Thank-you for designing such a detailed shopping cart and site for my personalized products and gifts!

Debbie G.

I have not really promoted my website yet, so I do not have very much to share, except that you were very easy to work with.

Gary J.

I must thank you - the new website is smooth as silk!  Looks like things are heating up for the Christmas season and we are working on our rankings in the search engines, yet the site is working like a charm and is a joy to work  with- I love it!!  Being able to choose graphics, the extra pages, the new  look for product display, it's like having a dream machine.
I'm extremely excited that my customers will soon be able to edit their personalization information during check out.  This will be a vital tool I've not had before and will be crucial in avoiding many of those spelling  mistakes people tend to make even with information about their own kids.
... these sites are the best I've seen.  Certainly those who don't have  experience creating websites will be able to have a quality site with your system and still have control over how their website looks.

Sue P.

I wanted to let you know how happy I am with your service.  Questions are always answered quickly and in a clear and concise manner.  I am extremely impressed with both the products and the service offered by NetLogical.
... I also feel that the basic products you offer are wonderful.  The maintenance area of the database is extremely easy for me to use, and I believe my site will be very clear and concise for my potential clients to use...

Lisa S.

I have received a lot of compliments on your website/e-commerce setup. I even have received a call today from a man from Houston wanted to know how to get in touch with you...
...Thanks again for creating such a great site for my business...

Sonja R.